Mobile App Privacy Policy

Your privacy is extremely important to us! This privacy policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://meats.com.sa.

The terms “you,” “your,” and “user” refer to the entity/person/organization using our website. When “we,” “us,” and “our” are used in this policy, they refer to Meat and More and its subsidiaries and affiliates. “Website” refers to https://meats.com.sa and its mobile application for Android and iOS devices.

This privacy policy is subject to our Terms of Service.

For any inquiries regarding this policy or any requests related to the processing of personal data, please contact us via email at customercare@meats.com.sa.

1. Information we collect from you

We collect the information you provide to us, and this information is necessary to ensure the proper implementation of the contractual agreement between us, and to comply with our legal obligations.

Account creation information. When creating your account, we ask you to provide registration information, such as email address, first name, last name, phone number, username, passwords, personal identification number, and address.

Communication, conversations, messages. When you contact us via email or any other means, we collect information about your communications and any information you choose to provide or disclose. To respond to your request, we may access information provided via email, conversations, purchase history, etc.

User photos. We use the photos you upload for various purposes, including uploading user-generated content such as product reviews, facilitating support chat interactions, and enabling image-based product search for a seamless shopping experience.

Payment Information. To request and use site features, we may ask you to provide certain financial information to facilitate payment processing. We collect your credit or debit card number, card type, expiry date, billing address, tax identification number, and first and last name.

Login information. We collect login information if you log in to our account using authentication credentials.

2. Information we collect automatically

When you use our site or contact us directly, we may collect information, including your personal information, about how you behave on our site, the services you use, and how you use them.

This information is necessary to ensure the proper functioning of the contract between you and us, to enable us to comply with legal obligations, and because of our legitimate interest in providing and improving the site's functionality.

Log data and device information. We automatically collect log data and device information when you access and use the Site, even if you do not create an account or log in. This information includes, among other things: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click path data.

Tracking technologies and cookies. We use cookies, beacons, tags, CI (click tracking) tokens, ISC (source tracking) tokens, ITC (item tracking) tokens, phone model, device ID, and customer number. We also automatically collect information about the device's operating system.

Location data: We collect information about your approximate location, as determined by data such as your IP address, to provide you with an enhanced user experience. This data may only be collected when you access the site using your device.

Usage Information: We use a tool called Google Analytics to collect information about your interactions with the site (pages you visit, such as pages or content you view, searches for offers, bookings you make, and other actions on the site). As a result, Google creates a persistent cookie on your web browser to identify you as a unique user the next time you visit this site. For more information, please visit Google.

Personal information available to the public.

3. How we use your information:

We process your information in accordance with the general principles of data processing.

We may use the information we collect through our website for several reasons, including:

• User identification
• Create an account
• Creating a reliable environment
• Creating statistics and analyzing the market
• Staying in touch
• Marketing Allocation
• Send billing information
• User Request Management
• Contacting him
• Improving services
• Ensuring data security and preventing fraud
• Compliance with applicable laws
• Request for feedback
• Publishing customer testimonials
• Providing support

We usually only collect your personal information if we have your consent, or when we need that personal information to perform a contract with you, or when processing is in our legitimate business interest.

4. Direct Marketing

We may use the contact information you provide for direct marketing purposes. These direct marketing offers may be personalized based on your preferences, taking into account any other information you have provided to us (such as location, social media account information, etc.) or information we have collected or generated from other sources as described below.

If you wish to withdraw your consent to direct marketing and decline to receive information from us, you can do so at any time by updating your preferences in your account, following the unsubscribe instructions in the email received.

5. How can we share your information?

The site may send user information, such as email address, to mobile app provider Vajro and to Shopify if you use social media login (Facebook, Google, Apple) or a one-time code.

The site may (currently or in the future) use analytics tools such as Google Analytics, Firebase Analytics, Clevertap, and Appsflyer.

We may also disclose your information to third parties:

Where required by law, regulatory requirements, a court order, or any other judicial authorization;
In response to lawful requests from public authorities, including for the purposes of meeting national security and law enforcement requirements;
With regard to the sale, transfer, merger, bankruptcy, restructuring or reorganization of any company;
(e) To protect or defend our rights, interests, or property, or the rights, interests, or property of third parties; (e) To investigate any violations relating to our products and services;
To protect the vital interests of individuals.

6. Cookies

Cookies are small text files that your browser stores on your computer when you visit our website. We use cookies to improve our website and make it easier to use. Cookies allow us to recognize users and avoid repeat requests for the same information.

Other websites cannot read cookies from our site. Most browsers accept cookies unless you change your browser settings to reject them.

The cookies we use on our website:

Essential cookies – These cookies are essential for the operation of our website. They help us display the correct information, personalize your experience, allow us to implement and maintain security features, and help us detect malicious activity. Without these cookies, the website would be impossible to operate or its functionality would be severely affected.

You can find more information about how to delete cookies, as well as other useful information relating to their use, at the website http://www.allaboutcookies.org/.

7. Sensitive information

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

Please do not send, upload, or otherwise provide us with any sensitive data. Contact us using the information below if you believe we may possess such information. We reserve the right to delete any information we believe may contain sensitive data.

8. Payment Information

Please see the privacy policy available on our website https://meats.com.sa.

9. External Links

Our website may contain links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, as we have no control over their policies and practices for processing personal data.

10. Data retention

We retain your personal information to provide services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

We will keep your personal information for as long as we need it to provide services to you, unless required by law or regulation to keep it for a longer period.

11. Safety

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we regularly monitor our systems for vulnerabilities and potential attacks.

Regardless of the measures and efforts we take, transmitting information via the internet, email, or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other user-generated content that you upload, post, or share with us or anyone else.

Therefore, we advise you to avoid providing us or anyone else with any sensitive information that you believe could cause you serious or irreparable harm if disclosed.

If you have any questions regarding the security of our website or services, please contact us via email at customercare@meats.com.sa.

12. Your rights

You have a number of rights related to the protection of your personal information. These rights are:

You have the right to access the information we collect about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us via email at customercare@meats.com.sa

You have the right to correct any inaccurate information about yourself. You can correct, update, or request the deletion of your personal information by contacting us using the contact details below.

The right to object to processing. When we rely on your consent to process your personal information, you can withdraw your consent at any time by contacting us using the contact details below. This will not affect the lawfulness of the processing before you withdraw your consent.

The right to lodge a complaint. You can ask questions or file a complaint with the National Data Protection Authority in your country of residence if your rights have been violated. However, we recommend trying to resolve any potential dispute amicably by contacting us first.
The right to have any data about you erased. You can request data erasure without undue delay for legitimate reasons, for example, when the data is no longer necessary for the purposes for which it was collected, or when the data is being processed unlawfully.

If you choose to delete your account and all associated data (or specific parts of it), please email customercare@meats.com.sa requesting data deletion. We will process your request and delete all your account data within (x [maximum: 30]) days. You will receive a confirmation email once the process is complete.

13. Policy Implementation

This policy applies only to services provided by our company. It does not apply to services offered by other companies or individuals, including products or websites that may appear in your search results, websites that may include our services, or other websites linked to our site or services.

14. Amendments

Our policy may change from time to time. We will post any policy changes on our website, and if the changes are material, we may consider providing more explicit notice (including, for some services, email notification of policy changes).

15. Acceptance of this policy

We assume that all users of this website have carefully read this document and agree to its contents. If anyone does not agree to this policy, they should refrain from using our website. We reserve the right to change our policy at any time, and you must notify us as described in Section 14. Continued use of this website constitutes acceptance of the revised policy.

16. Additional Information

If you have any further questions regarding the data we collect or how we use it, please feel free to contact us via email at customercare@meats.com.sa